Question 1

How do I purchase leads?

Accepted Answer

Create a free account, use the filter tool to select your state, age range, and lead type, set your quantity, and checkout. Your CSV downloads instantly after payment.

Question 2

What is the minimum order?

Accepted Answer

100 leads. There is no maximum — you can purchase up to 10,000 leads per order with filters applied.

Question 3

Do leads expire?

Accepted Answer

Credits never expire. Once purchased, your lead file is yours permanently. The 14-day exclusivity window refers to how long the leads are protected from being sold to other agents — not when they expire for you.

Question 4

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. No wire transfers or checks required.

Question 5

Where do your sales leads come from?

Accepted Answer

Our leads come from opt-in sources including online surveys, sweepstakes entries, quote request forms, and consumer data cooperatives. All leads are sourced from consumers who have expressed interest in receiving information about products and services.

Question 6

Are your leads exclusive or shared?

Accepted Answer

We offer both options. Exclusive leads are sold once and never resold—you're the only buyer. Shared leads may be sold to a limited number of buyers (typically 3-5 max). Exclusive leads cost more but have significantly higher conversion rates.

Question 7

What industries do you provide leads for?

Accepted Answer

We specialize in health insurance, life insurance, Medicare, final expense, auto insurance, home services, solar, and general B2C sales. Our leads can be filtered by industry interest and buying intent signals.

Question 8

How fresh are your leads?

Accepted Answer

Lead freshness varies by package. Real-time leads are delivered within seconds of the consumer submitting their information. Aged leads (7-90 days old) are available at lower costs but may have lower contact rates.

Question 9

What format are leads delivered in?

Accepted Answer

Leads are delivered as downloadable CSV files or can be pushed directly to your CRM via our integrations with Salesforce, HubSpot, and other platforms. Real-time leads can be delivered via API or webhook.

Question 10

What's your refund policy for bad leads?

Accepted Answer

We offer credits for leads with verifiably wrong phone numbers or leads that are disconnected at the time of delivery. Contact our support team within 48 hours of purchase with evidence and we'll credit your account.

Question 11

What states do you cover?

Accepted Answer

We cover all 50 US states. Our largest inventories are in Florida, Texas, California, and New York. Use the state filter to check availability.

Question 12

What data fields are included with each lead?

Accepted Answer

Each lead includes: first name, last name, phone number, state, age, income band, product interest, DNC status, and last verified date.

Question 13

How are leads verified?

Accepted Answer

Every record goes through carrier verification (active within 30 days), DNC Registry check (federal + 17+ state lists), TCPA litigator database check, and landline/VoIP filtering before it's made available for purchase.

Question 14

What is your active number rate?

Accepted Answer

99.1% across all delivered records. If a number is disconnected, VoIP-only, or inactive, it is removed before you ever see it.

Question 15

What if a number is bad?

Accepted Answer

Contact support at info@cleanleads365.com. We review quality complaints and issue credits for verified bad numbers.

Question 16

Which DNC lists do you check against?

Accepted Answer

The National Do Not Call Registry plus all 17+ individual state DNC lists. We also check against our proprietary database of known TCPA litigators — individuals who specifically file lawsuits against companies that call them.

Question 17

What is a TCPA litigator and why does it matter?

Accepted Answer

A TCPA litigator is someone who deliberately registers for contact lists and then sues callers under the Telephone Consumer Protection Act. Fines can reach $51,744 per call. Our litigator scrub removes these individuals before you download.

Question 18

Does scrubbing guarantee I won't be sued?

Accepted Answer

No compliance service can guarantee zero legal risk, but scrubbing against DNC and litigator lists significantly reduces your exposure. We recommend consulting a compliance attorney for your specific situation.

Question 19

What file formats does the List Cleaner accept?

Accepted Answer

CSV files. Your file should have phone numbers in a dedicated column. The cleaner identifies and removes DNC numbers, litigators, landlines, and disconnected numbers and returns a clean CSV.

Question 20

How long does list cleaning take?

Accepted Answer

Most lists process in under 60 seconds regardless of size.

Question 21

Is my uploaded data secure?

Accepted Answer

Uploaded files are processed in aggregate only and automatically deleted within 24 hours. Individual records are never stored or sold.

Question 22

What is a lead cleaning service?

Accepted Answer

A lead cleaning service processes your existing contact lists to remove invalid data, duplicates, and compliance risks. We validate phone numbers, identify mobile vs landline, check DNC registries, and remove bad entries—leaving you with a clean, compliant list.

Question 23

What file formats can I upload for cleaning?

Accepted Answer

We accept CSV and Excel files (XLS, XLSX). Your file should have phone numbers in a column—we automatically detect the phone column. All other columns in your file are preserved in the output.

Question 24

What's included in a cleaned list?

Accepted Answer

You receive: (1) your cleaned list with only valid, dialable numbers, (2) separate files for removed entries (landlines, DNC, invalid), (3) a summary report showing what was cleaned. All original data columns are preserved.

Question 25

Do you offer bulk pricing for large lists?

Accepted Answer

Yes, we offer volume discounts for large-scale cleaning. Contact our sales team for custom pricing on lists over 100,000 records. We also offer monthly subscription plans for ongoing cleaning needs.

Question 26

Can you clean lists on a recurring schedule?

Accepted Answer

Absolutely. Many customers upload fresh lists weekly or monthly. We can set up automated cleaning via API integration with your data sources, so your lists are always current and compliant.

Question 27

How do I get started with Clean Leads 365?

Accepted Answer

Sign up, use the dashboard to filter leads by your criteria, and purchase credits to download your list as a CSV file.

Question 28

Do I need a credit card to sign up?

Accepted Answer

No — you can browse leads and explore the platform without entering any payment information.

Question 29

How quickly can I access leads after signing up?

Accepted Answer

Instantly. Once your account is created, you can start filtering and downloading leads right away.

Question 30

How does the credit system work?

Accepted Answer

Each lead costs a base of 1 Lead Credit, plus 2 credits for Clean Mobile verification, plus 1 credit per additional filter applied (state, age, income, etc.), plus 3 credits for 6-month exclusivity. Buy credits in packages — larger packages offer better per-credit pricing. Credits never expire.

Question 31

How does credit-based pricing work?

Accepted Answer

Credits are the currency used to purchase leads and clean phone lists. Lead Credits are used for downloading verified contacts — each lead starts at 1 credit base, +2 for Clean Mobile verification, plus 1 credit per active filter (state, age, income, etc.), and +3 for 6-month exclusivity. Clean Credits are used for DNC phone scrubbing at 1 credit per phone number ($0.0015 each).

Question 32

What's the difference between Lead Credits and Clean Credits?

Accepted Answer

Lead Credits (👥) are used for purchasing and downloading new contacts from our lead database. Clean Credits (✨) are used for DNC phone scrubbing via the Cleaner tool — each phone number costs 1 Clean Credit. The two credit types are separate balances in your account.

Question 33

Do credits expire?

Accepted Answer

No. Lead Credits and Clean Credits never expire. Once purchased, they remain in your account until used.

Question 34

Are there annual contracts or commitments?

Accepted Answer

No long-term contracts. Purchase credits when you need them and scale up or down freely.

Question 35

Do you offer volume discounts?

Accepted Answer

Yes. Larger credit packages have a lower per-credit cost. You can also use the Custom Credit Pack Builder on the pricing page to create a package tailored to your exact needs with volume discounts automatically applied.

Question 36

Can I build a custom package?

Accepted Answer

Yes. Use the Custom Credit Pack Builder on the pricing page to slide to your desired credit amount and get instant pricing. Volume discounts are applied automatically.

Question 37

What's the difference between Exclusive and Standard leads?

Accepted Answer

Standard leads include a 2-week protection period before they may become available to other buyers. Exclusive leads (+3 credits each) are locked for 6 months and not sold to anyone else during that period.

Question 38

How do I know how many credits I need?

Accepted Answer

Estimate based on your monthly lead volume. A typical lead with 2 filters costs about 5 Lead Credits. So 10,000 credits would yield roughly 2,000 leads. Start with a smaller package to test your usage, then scale up.

Question 39

Do you offer a free way to test?

Accepted Answer

New accounts can browse and preview data quality before purchasing. You can also use the Free Scan tool to test phone number validation at no cost.

Question 40

How do you verify lead data?

Accepted Answer

We use a multi-step process including phone format validation, carrier lookup, mobile vs. landline identification, and cross-referencing against Federal and State DNC registries. Data is provided on an as-is basis per our Terms of Service.

Question 41

What does 'verified' mean for lead data?

Accepted Answer

Verified data has been confirmed through direct methods. For phones, this means carrier lookup confirming the number is active and identifying if it's mobile or landline. Verified data is more reliable than modeled or inferred data.

Question 42

What's the difference between mobile and landline numbers?

Accepted Answer

Mobile numbers are personal cell phones. Landline numbers are fixed-line phones typically used by businesses. The DNC Cleaner identifies and separates these types. Mobile numbers may have different consent requirements under TCPA.

Question 43

How quickly does B2B contact data go stale?

Accepted Answer

B2B contact data degrades over time due to job changes, company closures, and number reassignments. Regular verification of your lists is recommended for active prospecting.

Question 44

How do I know if lead data is compliant?

Accepted Answer

Compliant lead data should be sourced from opt-in or public business sources, and screened against DNC registries for phone outreach. Clean Leads 365 handles DNC scrubbing automatically, but you are responsible for ensuring your overall use of the data complies with applicable laws.

Question 45

What if I receive incorrect data?

Accepted Answer

All sales are final per our Terms of Service. However, we offer credit adjustments for verifiably wrong or disconnected numbers if reported within 48 hours with documentation. Contact support for details.

Question 46

How can I evaluate data quality before a large purchase?

Accepted Answer

You can browse and preview leads in the dashboard before purchasing. You can also use the Free Scan tool to test phone number validation on your own lists at no cost.

Question 47

What is the data accuracy disclaimer?

Accepted Answer

Per our Terms of Service, all data is provided on an as-is basis. We do not guarantee the accuracy, completeness, or usefulness of any data. You acknowledge that errors may exist and reliance on the data is at your own risk.

Question 48

What's the difference between modeled and verified data?

Accepted Answer

Modeled data uses algorithms to infer information (e.g., estimated revenue). Verified data has been confirmed through direct methods (e.g., email SMTP check, carrier lookup). Always ask what percentage of a vendor's data is modeled vs verified.

Question 49

Are leads DNC-compliant?

Accepted Answer

All leads are automatically scrubbed against Federal and State Do Not Call registries before delivery, at no extra cost.

Question 50

What is DNC compliance for lead data?

Accepted Answer

DNC (Do Not Call) compliance means ensuring phone numbers are screened against the Federal Trade Commission's National Do Not Call Registry and applicable state DNC lists before outbound calling. Calling numbers on these lists without permission can result in fines up to $43,792 per violation.

Question 51

What is TCPA and how does it affect lead generation?

Accepted Answer

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded messages, and text messages. It requires prior express consent before calling cell phones with autodialers or sending marketing texts. Violations can result in $500–$1,500 per call/text.

Question 52

How does Clean Leads 365 help with compliance?

Accepted Answer

We scrub all phone numbers against Federal and State DNC registries before delivery. We also screen against known TCPA litigator databases to reduce lawsuit risk. You are solely responsible for ensuring your use of the data complies with all applicable laws.

Question 53

What about TCPA compliance?

Accepted Answer

We screen for known TCPA litigators and source leads from opt-in channels. You are responsible for ensuring your use of the data complies with all applicable laws including TCPA. We do not provide legal advice.

Question 54

Can I use leads for outbound calling?

Accepted Answer

After DNC scrubbing, leads may be used for outbound calling in accordance with applicable laws. You are solely responsible for maintaining your own internal DNC list and following TCPA guidelines. Clean Leads 365 does not provide legal or compliance advice.

Question 55

What about CCPA compliance?

Accepted Answer

We support CCPA requirements including consumer deletion requests and data access inquiries. Our Privacy Policy details how California residents can exercise their rights.

Question 56

What is the CAN-SPAM Act?

Accepted Answer

CAN-SPAM regulates commercial email messages. It requires clear identification, valid physical address, opt-out mechanism, and honoring unsubscribe requests within 10 days. You are responsible for ensuring your email communications comply with CAN-SPAM.

Question 57

Does Clean Leads 365 provide legal or compliance advice?

Accepted Answer

No. Clean Leads 365 does not provide legal, tax, or compliance advice. All data is provided on an as-is basis for informational purposes only. You are solely responsible for ensuring lawful use of the data. We encourage consulting legal counsel for compliance questions.

Question 58

What are my responsibilities when using purchased leads?

Accepted Answer

As the end user, you are responsible for: (1) Complying with TCPA regulations for your specific calling method, (2) Honoring opt-out requests and maintaining internal suppression lists, (3) Following state-specific telemarketing laws, (4) Ensuring your calling practices meet industry regulations for your sector.

Question 59

Does TCPA apply to insurance agents?

Accepted Answer

Yes. Insurance agents making outbound sales calls must comply with TCPA regulations, including DNC scrubbing, consent requirements, and calling time restrictions.

Question 60

What is the Do Not Call registry?

Accepted Answer

The National Do Not Call Registry is a database maintained by the FTC where consumers can register their phone numbers to opt out of telemarketing calls. Telemarketers must scrub their lists against this registry before calling.

Question 61

What are the penalties for DNC violations?

Accepted Answer

Violations of the Do Not Call rules can result in fines up to $43,792 per call. The FTC and state attorneys general actively enforce these rules, and class action lawsuits can add significant additional costs.

Question 62

How often is the DNC list updated?

Accepted Answer

The Federal DNC Registry is updated daily. Telemarketers must scrub their lists at least every 31 days. State DNC registries have varying update frequencies, typically monthly or quarterly.

Question 63

What is the difference between Federal and State DNC registries?

Accepted Answer

The Federal DNC Registry is maintained by the FTC and covers all 50 states. Some states also maintain their own DNC lists with additional registrations. Full compliance requires checking both. Clean Leads 365 scrubs against all applicable registries.

Question 64

Do state DNC lists differ from the Federal list?

Accepted Answer

Yes. Many states maintain their own DNC registries with additional numbers not on the Federal list. Some states have stricter rules and shorter grace periods. Clean Leads 365 scrubs against all 50 state registries.

Frequently Asked Questions

Buying Leads

Lead Quality

DNC & Compliance

List Cleaning

Getting Started

Pricing & Credits

Data Quality & Accuracy

Compliance & Legal

DNC Compliance

Data Sources & Privacy

Features & Filtering

DNC Cleaner & Free Scan

Medicare Leads

Final Expense Leads

Mobile-Only Leads

B2B Lead Generation

Phone Number Scrubbing

Security & Privacy

Vendor Comparison

Agency & White-Label

Support

Still Have Questions?